DOZ MOBILITY LTD

1. Acceptance of Terms

1.1 Agreement

By accessing or using Doz services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our services.

1.2 Age Requirement

You must be at least 18 years old to use Doz services. By using our services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

1.3 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes through the app, email, or our website. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

2. Eligibility and Account Registration

2.1 Eligibility Requirements

To use Doz services, you must:

• Be at least 18 years old
• Have a valid government-issued photo ID
• Possess a valid payment method
• Have the legal right to operate a motorized vehicle in your jurisdiction
• Not be prohibited from using our services under applicable laws

2.2 Account Creation

To access our services, you must create an account by providing accurate and complete information, including your name, email address, phone number, and payment information. You may be required to verify your identity through government-issued identification.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other security breach.

2.4 Prohibited Users

You may not use our services if you:

• Have been previously banned or suspended from Doz services
• Are under the influence of alcohol or controlled substances
• Have certain medical conditions that impair your ability to safely operate vehicles
• Have been convicted of certain traffic violations or crimes

3. Service Description

3.1 Doz Services

Doz provides a dockless micro-mobility sharing service that allows users to locate, unlock, and rent electric scooters and electric bikes ("Vehicles") for short-term transportation within designated service areas.

3.2 Service Availability

Our services are available in select cities and areas. Service availability may be limited by time of day, weather conditions, local regulations, or other factors. We do not guarantee that vehicles will always be available when and where you need them.

3.3 Vehicle Types

Our fleet includes:

• Electric Scooters: Stand-up scooters with electric motors
• Electric Bikes: Pedal-assist bicycles with electric motors
• Other micro-mobility vehicles as we expand our fleet

3.4 Service Areas and Limitations

Vehicles must be used within designated service areas as shown in the Doz app. Riding outside service areas may result in additional fees. Some areas may be designated as "no-ride" or "slow zones" for safety or regulatory reasons.

4. User Responsibilities

4.1 Safe and Legal Operation

You agree to:

• Operate vehicles safely and in accordance with all applicable traffic laws
• Wear appropriate safety equipment, including helmets when required by law
• Be alert and aware of your surroundings at all times
• Not operate vehicles while impaired by alcohol, drugs, or medication
• Report any accidents, injuries, or safety incidents immediately

4.2 Pre-Ride Inspection

Before each ride, you must:

• Inspect the vehicle for damage, defects, or safety issues
• Check that brakes, lights, and other safety features work properly
• Ensure the vehicle is suitable for your height and weight
• Report any problems through the app before riding

4.3 Proper Parking

You must park vehicles responsibly:

• In designated parking areas when available
• Upright and stable, not blocking sidewalks, doorways, or accessibility ramps
• Away from private property unless explicitly permitted
• In compliance with local parking regulations

4.4 Prohibited Uses and Behaviors

You may not:

• Allow others to use your account or ride vehicles rented under your account
• Carry passengers (vehicles are designed for single riders only)
• Exceed vehicle weight limits or carry excessive cargo
• Modify, tamper with, or damage vehicles
• Use vehicles for commercial purposes or delivery services
• Ride on private property without permission
• Use vehicles in an unsafe, reckless, or illegal manner

5. Riding Rules and Safety

5.1 Traffic Laws Compliance

You must comply with all applicable traffic laws, regulations, and ordinances while using our vehicles. This includes, but is not limited to, traffic signals, speed limits, and right-of-way rules.

5.2 Riding Restrictions

Vehicles may not be ridden:

• On sidewalks (where prohibited by law)
• In bike lanes traveling against traffic
• On highways, freeways, or other high-speed roadways
• Through tunnels or across certain bridges
• In parks, playgrounds, or other restricted areas

5.3 Weather Conditions

Do not ride in severe weather conditions including heavy rain, snow, ice, or high winds. We may suspend service during dangerous weather conditions.

5.4 Safety Equipment

We strongly recommend wearing helmets and other protective equipment. You are responsible for providing your own safety equipment. Check local laws regarding helmet requirements.

6. Fees and Payment

6.1 Pricing Structure

Our standard pricing includes:

• Unlock Fee: A fixed fee to unlock and begin using a vehicle
• Per-Minute Rate: A rate charged for each minute of use
• Additional Fees: May apply for certain circumstances (see below)

6.2 Payment Methods

We accept various payment methods including credit cards, debit cards, and digital wallets. You authorize us to charge your selected payment method for all fees incurred.

6.3 Billing and Charges

Charges begin when you unlock a vehicle and end when you properly end your ride through the app. You will be charged for the entire duration, even if you're not actively riding.

6.4 Additional Fees

Additional fees may apply for:

• Improper parking (starting at 10 OMR)
• Riding outside service areas (20 OMR+)
• Damaged or lost vehicles (up to full replacement cost)
• Extended rental periods beyond normal use
• Failed payment or chargebacks

6.5 Refund Policy

Refunds may be issued at our discretion for service issues, overcharges, or other legitimate concerns. Refund requests must be submitted through the app or customer support within 30 days.

7. Vehicle Use and Care

7.1 Proper Handling

You agree to handle vehicles with reasonable care and use them only for their intended purpose of personal transportation.

7.2 Reporting Damage

You must immediately report any damage, malfunction, or safety issues through the app or customer support. Do not attempt repairs yourself.

7.3 Lost or Stolen Vehicles

If a vehicle is lost or stolen during your rental, you must immediately report it to Doz and local authorities. You may be liable for the full replacement cost of the vehicle.

7.4 User Liability for Damage

You are responsible for any damage to vehicles that occurs during your rental period, whether caused by your actions, negligence, or failure to properly secure the vehicle.

8. Liability and Insurance

8.1 Assumption of Risk

You acknowledge that using micro-mobility vehicles involves inherent risks including, but not limited to, collision, falls, mechanical failure, and interaction with traffic, pedestrians, and road conditions.

8.2 Limitation of Liability

8.3 User Responsibility

You assume full responsibility for your safety and the safety of others while using our services. You are liable for any injuries or damages you cause to yourself, others, or property.

8.4 Insurance Requirements

You are responsible for maintaining adequate insurance coverage for personal injury and property damage. Doz's insurance may not cover all incidents involving our vehicles.

8.5 Indemnification

You agree to indemnify and hold Doz harmless from any claims, damages, or losses arising from your use of our services, violation of these Terms, or violation of any applicable laws.

9. Termination and Suspension

9.1 Account Termination by User

You may terminate your account at any time through the app settings or by contacting customer support. You remain responsible for all charges incurred before termination.

9.2 Account Suspension by Doz

We may suspend or terminate your account immediately for:

• Violation of these Terms
• Unsafe or illegal behavior
• Failure to pay fees or charges
• Providing false or misleading information
• Misuse of vehicles or services

9.3 Effect of Termination

Upon termination, your right to use our services ceases immediately. You must return any vehicles in your possession and pay all outstanding charges.

10. Intellectual Property

10.1 Doz Intellectual Property

All content, software, trademarks, and other intellectual property related to Doz services are owned by or licensed to DOZ MOBILITY LTD. You may not use our intellectual property without written permission.

10.2 User License

We grant you a limited, non-exclusive, non-transferable license to use our mobile application and services for personal, non-commercial purposes in accordance with these Terms.

10.3 Restrictions

You may not:

• Copy, modify, or distribute our software or content
• Reverse engineer or attempt to discover source code
• Use our trademarks or branding without permission
• Create derivative works based on our services

11. Privacy and Data

11.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

11.2 GPS Tracking Consent

By using our services, you consent to GPS tracking of your location during rides for billing, safety, and service optimization purposes.

11.3 Data Collection

We collect various types of data including ride information, location data, and usage patterns to provide and improve our services.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12.2 Dispute Resolution Process

Before filing any legal action, you agree to first contact our customer support to attempt to resolve the dispute informally. If the dispute cannot be resolved within 60 days, either party may pursue formal legal remedies.

12.3 Small Claims Court

Either party may bring individual claims in small claims court for disputes within the court's jurisdiction, regardless of other provisions in these Terms.

12.4 Class Action Waiver

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Dozregarding your use of our services.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce such provision in the future.

13.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms without restriction.

13.5 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

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